ZAVNIK01Overview
ZAVNIK provides personalized, AI-assisted and substantively human-reviewed researcher-discovery services. A three-round package consists of an initial report request and two optional further research rounds. Preparing reports involves time and scientific review.
This policy does not restrict any cancellation, refund, quality or other remedy required by applicable consumer law.
02Before personalized work begins
If you wish to cancel, contact support@cytoenigma.com promptly, with your order reference. We will review the status of the order, applicable consumer cancellation rights and whether work has started. Where required by law, we will cancel or refund even if a general commercial exception would not otherwise apply.
03After work begins or a report is delivered
A change of mind, a scientifically plausible but unexpected match, not contacting recommended researchers, a researcher's lack of response or not using optional rounds does not automatically entitle a purchaser to a refund. We will, however, comply with statutory withdrawal and cancellation periods, remedies for deficient service and rights arising from non-delivery or other breaches of the agreement.
Follow-up rounds should be requested within 90 days of the initial purchase. Applicable consumer rights—including any required extension, cancellation, refund or other remedy—prevail.
The package is a specific service entitlement, not a gift card or subscription.
04If we cannot accept a CV or provide the service
Unsafe, corrupted or unsupported submissions may be rejected before checkout. An attempted upload or failed scan alone does not consume a paid research round. If an accepted paid order cannot be completed and a suitable replacement submission is not possible, we will offer the refund or other remedy required by the circumstances and applicable law.
05Material errors in a report
Tell us about significant factual errors in a delivered report. We will review and correct verified errors attributable to ZAVNIK where appropriate without automatically deducting another purchased round. This process does not replace mandatory rights to other remedies.
06Late or missing delivery
Each accepted research request is normally delivered within 1–3 business days after successful submission, validation and applicable payment confirmation. Business days exclude weekends and Ontario statutory holidays. Customers will be informed of material delays.
This delivery estimate applies separately to each of the three research rounds. If a report is materially delayed or not delivered, contact support. Any legally applicable cancellation and non-delivery protections prevail over a general no-refund policy.
07How to request a cancellation, correction or refund
Email support@cytoenigma.com with your purchase email, ZAVNIK order number and a short explanation. Please do not email your complete CV, government ID or other sensitive documents unless we provide a secure way to submit them. We may verify that you are entitled to discuss the order before sharing details.
If a refund is approved, we generally return it to the original payment method, with legally required tax adjustments. Payment-provider and bank processing times may vary. Any unused research-round credits will be reconciled with the refund so a purchase is not both refunded and redeemable.
08Your consumer rights
Depending on where you reside and where the service is sold, you may have additional rights, including withdrawal periods, language rights, mandatory pre-purchase disclosures and non-delivery remedies. These rights are not waived by buying the service, accepting the Terms or having work begin.
For related conditions, see the Terms of Service and Privacy Policy.
Orders, reports, corrections, refunds, delivery and redemption: support@cytoenigma.com
General enquiries: info@cytoenigma.com