Privacy Policy

Last updated: November 2025

Applies to: MicroVlabs for Windows & macOS, and cytoenigma.com

1. Introduction

Welcome to CytoEnigma Technology Inc. (“CytoEnigma”, “we”, “us”, “our”).

We create MicroVlabs, an interactive virtual science experience available on Windows and macOS, along with related online services and the cytoenigma.com Website.

This Privacy Policy explains how we collect, use, protect, and share information when you:

  • use the MicroVlabs Windows or macOS application (“Software”),
  • visit our Website (cytoenigma.com),
  • create or use a MicroVlabs account, or
  • manage account entitlements through our Website.

We wrote this policy to be clear and understandable, while aligning with global privacy principles (such as EU GDPR-style rights and similar laws in other regions).

By using the Software or Website, you agree to this Privacy Policy.

2. Information We Collect

We only collect the information needed to run MicroVlabs, provide core features, and maintain a secure and stable service.

2.1 Account Information

If you choose to create a MicroVlabs account, we may collect:

  • Email address (for login and support communications),
  • Display name (optional),
  • Account identifiers used to link progress, achievements, and entitlements.

Passwords are stored using secure hashing. We never store passwords in plain text.

2.2 Gameplay & App Data (Desktop Software)

When using the Software, we may collect:

  • Progress and achievement data,
  • Session timestamps and duration,
  • Device information (OS version, system language, region),
  • Crash logs, diagnostics, and performance analytics.

We do not collect keystrokes, microphone input, camera data, or personal files.

2.3 Website Data

When you visit our Website, we may collect:

  • Standard web logs (IP region, browser type),
  • Cookies for login sessions,
  • Anonymous analytics.

2.4 Entitlement & Payment Information (Website)

Any payments or entitlement management on our Website are facilitated by third-party partners such as Xsolla.

They may collect:

  • billing address,
  • payment method,
  • purchase metadata.

We do not collect or store full credit card numbers or bank details.

3. How We Use Your Information

3.1 To Run Your Account and Core Features

  • Authenticate your login,
  • Sync achievements and progress,
  • Verify and maintain account entitlements.

3.2 To Improve and Operate the Software

  • Fix crashes and errors,
  • Analyze performance and usage,
  • Plan new features and modules.

3.3 To Maintain Security

  • Detect suspicious or abusive activity,
  • Prevent cheating,
  • Protect system integrity.

3.4 To Communicate With You

  • Respond to support requests,
  • Send account notices or updates.

We do not sell data or use it for advertising.

4. How We Store and Protect Your Data

We use secure cloud providers such as AWS with measures including:

  • Encryption in transit (HTTPS/TLS),
  • Encryption at rest where applicable,
  • Secure password hashing,
  • Access controls and monitoring,
  • Regular security reviews.

5. When We Share Your Information

We only share data with trusted partners who help us operate MicroVlabs:

5.1 Cloud Hosting

To host servers, authentication, and analytics.

5.2 Diagnostics Providers

To understand crashes and improve stability.

5.3 Payment / Entitlement Partners

Website-based payments are processed by Xsolla or similar providers.

5.4 Legal Requirements

We may disclose information to comply with laws, enforce our Terms, or protect users.

6. Your Rights

Depending on your region (e.g., GDPR), you may have rights to:

  • Access your data,
  • Correct inaccurate data,
  • Request deletion,
  • Limit or object to processing,
  • Export your data.

Email for data requests:

📧 support@cytoenigma.com

7. Children’s Privacy

MicroVlabs is not intended for users under age 13, and we do not knowingly collect data from children under 13.

8. Cookies

The Website may use cookies to:

  • Maintain login sessions,
  • Improve loading speed,
  • Measure traffic anonymously.

9. Platform Notes

9.1 Windows & macOS Software

  • No in-app purchases,
  • No embedded or external checkout links,
  • No financial data processed in the Software,
  • Limited telemetry for stability and achievements only.

9.2 Website

  • Account creation and login,
  • Entitlement management,
  • Support resources,
  • Payment processing via Xsolla when applicable.

10. International Data Transfers

Data may be processed in other countries through cloud providers. We use Standard Contractual Clauses or equivalent protections when required by law.

11. Data Retention

We keep data only as long as necessary:

  • Account data → while the account is active,
  • Gameplay data → as required to run features,
  • Error logs → short retention,
  • Payment data → stored by Xsolla (not us).

12. Account Deletion & Data Requests

To request account deletion or data access, contact:

📧 support@cytoenigma.com

13. Changes to This Privacy Policy

We may update this Policy as features or legal requirements evolve. Major updates may be communicated via Website or email.

14. How to Contact Us

CytoEnigma Technology Inc.
Toronto, Canada

Privacy / account issues:
📧 support@cytoenigma.com

General inquiries:
📧 info@cytoenigma.com